Earlier this month, a state appellate court issued a written opinion in a personal injury case requiring the court to determine if the defendant hotel had a duty to provide the plaintiff with reasonable assistance. Ultimately, the court concluded that there were issues of fact that needed to be resolved by a jury, and it ordered the case to proceed toward trial.
The Facts of the Case
The plaintiff checked into the defendant hotel. Prior to checking in, the plaintiff let her husband know where she would be and told him that she would let him know when she arrived. However, the plaintiff never called her husband. Concerned about his wife, the plaintiff’s husband called the hotel to see if his wife had checked in.
The hotel confirmed that the plaintiff did check in, and the front-desk employee asked a maintenance worker to go to the plaintiff’s room to perform a welfare check. The maintenance worker had been employed with the hotel for several years but had never performed a welfare check before.